Reported by: Oahimire Omone Precious | Edited by: Gabriel Osa
The Irrua Specialist Teaching Hospital (ISTH), Edo State, has issued a formal response to a recent social media post made by former patient, Comrade Henry Oriwoh, whose comments have been described as misleading, unfair, and deeply discouraging to the medical professionals who cared for him. In the post, Mr. Oriwoh referred to the doctors and nurses who treated him as “monsters”—a characterization the hospital considers both unacceptable and grossly ungrateful, especially in view of the life-saving interventions he received.
According to the hospital, it became necessary to set the record straight in the interest of the public and to reassure the thousands of people who continue to rely on ISTH for specialised, world-class medical care. The management explained that its staff—comprising doctors, nurses, and dedicated support personnel—remain committed to providing compassionate, professional, and patient-centred care despite the global shortage of medical professionals and the intense workload often associated with critical cases.
The hospital disclosed that Mr. Oriwoh was admitted with a life-threatening condition but recovered fully due to the expertise, commitment, and tireless effort of the orthopaedic team. Contrary to the narrative presented online, ISTH said the patient received the highest standard of care consistent with best practices in comparable facilities around the world. While acknowledging that Mr. Oriwoh made certain requests during his admission, the hospital emphasised that some of these demands could not be granted because they were not in his best medical interest, considering he was classified as a high-risk patient at the time.
ISTH also noted the former patient’s acknowledgment of the hospital’s Customer Care Unit, a department established by the Prof. Eifediyi-led administration to strengthen communication between patients and healthcare providers. The unit, described as an internal feedback and advocacy system, played a proactive role during Mr. Oriwoh’s stay, addressing all concerns raised and taking appropriate actions to ensure his comfort and wellbeing.
The hospital expressed disappointment that, despite these efforts, the patient chose to resort to what it termed “social media bullying,” rather than making use of the existing feedback channels that are open, responsive, and designed to address grievances constructively.
While reaffirming its openness to criticism, ISTH stressed that such observations must be grounded in truth and driven by genuine concern for improvement rather than misinformation capable of undermining public confidence in essential health institutions. The management encouraged members of the public to verify information through the hospital’s official communication channels and to trust in ISTH’s longstanding commitment to safe, ethical, and high-quality healthcare.
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