Reported by: Ijeoma G | Edited by: Oravbiere Osayomore Promise.
Adron Homes & Properties Limited has firmly denied allegations of deliberately delaying land allocations and subjecting subscribers to years of delays, repeated financial demands, and failure to allocate purchased plots despite full or substantial payments. The company's response follows a SaharaReporters report in which several customers alleged that the real estate firm repeatedly demanded infrastructure charges and administrative fees while failing to hand over plots they had paid for years earlier.
In an official statement issued by its Directorate of Customer Services on Thursday, July 30, 2026, Adron Homes maintained that its allocation process is transparent and governed by clearly documented contractual terms. "Allocation of plots is governed by clearly documented terms and conditions contained in our Contract of Sale and subscription documents," the company said. "Allocation is carried out upon fulfilment of contractual obligations, including completion of applicable payments and statutory documentation." The company added that every allocation follows an established procedure designed to protect both the company and its subscribers, and that it does not arbitrarily delay land allocations.
Addressing complaints over additional financial demands, the company defended its infrastructure and development charges, describing them as standard practice within the real estate industry. According to Adron Homes, the charges cover roads, drainage systems, perimeter fencing, electricity, security facilities, recreational amenities, and other infrastructure intended to enhance the long-term value of its estates. The company stated that such charges are communicated to customers through contractual documents, official notices, and other customer engagement channels, adding that any review of the fees due to prevailing economic realities is communicated to subscribers.
Responding to allegations that numerous customers have experienced similar problems, the company argued that the complaints highlighted by SaharaReporters do not represent its entire customer base. "Adron Homes proudly serves hundreds of thousands of subscribers across Nigeria and the diaspora. We have successfully delivered numerous estates, completed thousands of plot allocations and continue to develop thriving communities nationwide," the statement read. "While we recognise that service challenges may arise in any organisation of our scale, isolated disputes should not be presented as an accurate reflection of the experiences of our entire customer community."
The company further said it operates multiple customer engagement and dispute resolution channels through its Directorate of Customer Services, regional offices, experience centres, and digital platforms. According to the statement, every genuine complaint is investigated on its merits, while the company remains committed to resolving legitimate disputes professionally and fairly. Adron Homes also said it continuously reviews its operations and invests in technology to improve communication, turnaround time, and customer experience. "As an organisation that values accountability, we welcome constructive criticism that is factual, balanced and intended to improve service delivery," the company stated. It urged customers with unresolved issues to engage directly with its customer services directorate for prompt resolution.
Meanwhile, the Group Managing Director of Adron Homes and Properties, Aare Adetola Emmanuelking, in a telephone conversation with SaharaReporters on Thursday, confirmed that the complainant, Obayemi Adewole, referenced in the earlier report had indeed paid for the property. He said he had directed relevant officials of the company to allocate the land to the customer and resolve the matter amicably. Adewole had alleged that after obtaining a provisional letter of allocation in 2017, he was repeatedly asked to make fresh payments running into millions of naira, including infrastructure charges and builder verification fees, yet was still unable to obtain physical possession of his plot. The customer also alleged that the company later claimed it could not trace a ₦500,000 payment made in 2017 despite previously issuing a receipt and relying on the payment before issuing his provisional allocation.
SaharaReporters had also highlighted similar complaints from customers on social media, although some subscribers defended the company’s policy, saying plot allocation is linked to estate development and readiness to commence construction. The company reaffirmed what it described as its commitment to integrity, transparency, regulatory compliance, and excellence in service delivery.
The resolution of Adewole's case marks a significant step in addressing the grievances of customers who have faced delays in land allocation. However, the company's insistence that the complaints are isolated incidents suggests that it does not view the issues as systemic. As Adron Homes continues to serve hundreds of thousands of subscribers across Nigeria and the diaspora, the effectiveness of its customer service channels and dispute resolution mechanisms will remain under scrutiny. For customers like Adewole, the GMD's intervention offers a measure of hope, but the broader question of whether the company's policies and practices are truly fair and transparent remains unresolved.
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