The Corporate Affairs Commission (CAC) has intensified efforts to stabilize its newly deployed Artificial Intelligence-driven portal to ensure customer satisfaction, the Registrar-General and CEO, Hussaini Ishaq Magaji, SAN, disclosed during a stakeholders’ forum in Kano.
Speaking at the event, Ishaq Magaji acknowledged that while problems have been identified, solutions are already underway. He noted that the transition has experienced some challenges, with delays in approvals for services not included in the first phase of AI deployment, largely due to the overwhelming volume of requests flooding the system.
To address a backlog of 7,000 registration applications, the CAC boss revealed that an AI agent is being developed to efficiently manage requests across compliance, registry, and customer service functions. He also highlighted measures to manage the influx of communications, stating that the AI solution will process up to 3,000 emails per minute, identify duplicate requests, and redirect inquiries to the appropriate departments for instant response.
The forum featured notable stakeholders including Usman Umar Fari (Chairman, NBA Kano Branch), Ahmad Abubakar Gwadabe (Chairman, NBA Ungoggo Branch), Sani Tukur (ICPC), Sa’ad Hanafi Sa’ad (EFCC), and Kabiru Sallau (ICAN, Kano Branch). Other participants included Mohammed Bello Umar (MAN Kano), Umar Rabe Musa (FIRS), Hafsat Musa Karaye (Kano High Court of Justice), and Dr. Garba Ubale Danbatta (GM, Radio Nigeria, Pyramid, Kano).
The event also featured a presentation titled “Overview of the ICRP 3.0” delivered by Mohammed Abdullahi, Special Assistant to the Registrar-General on ICT, detailing the Commission’s ongoing technological innovations and service improvements.
📩 Reported by: Stone Reporters News
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