Reported by: Puis Althea | Edited by: Oravbiere Osayomore Promise.
The Abubakar Tafawa Balewa University Teaching Hospital in Bauchi has officially launched the DHS Mobile App and DHS SmartQueue System, innovative digital healthcare solutions designed to improve patient flow, significantly reduce waiting time, and enhance overall service delivery across the hospital. The unveiling, which took place during a formal demonstration and pilot at the Family Medicine Department's General Outpatient Unit, marks a major step in the hospital's commitment to leveraging technology for efficient, patient-centred care. The DHS SmartQueue System introduces a structured and transparent patient queuing process, enabling patients to obtain electronic queue tickets and receive services in an orderly manner, a development expected to reduce congestion in waiting areas, improve clinic operations, boost patient satisfaction, and provide real-time data for monitoring service delivery and decision-making.
Speaking during the event, the Chief Medical Director of ATBUTH, Professor Yusuf Bara Jibrin, described the initiative as a monumental achievement in the hospital's digital transformation journey. He noted that the pilot phase at the General Outpatient Department would provide an opportunity to evaluate the system's effectiveness before its gradual deployment to other departments and service points within the hospital. Professor Jibrin explained that the DHS Mobile App, currently available on the Google Play Store and soon to be launched on the Apple App Store, allows patients to book appointments, access healthcare services, and make payments remotely, particularly for amenity services. The app also enables patients to receive prescriptions, set medication reminders, and communicate directly with hospital support personnel, effectively eliminating physical queues at registration and payment points.
The hospital further disclosed that telemedicine services are being integrated into the platform and will soon be activated, enabling patients to consult healthcare professionals remotely and improving access to specialist care. According to the hospital's Public Relations Officer, Usman Abdullahi Koli, the DHS e-Card is an upgraded version of the traditional patient card issued during registration, and while newly registered patients automatically receive the card, those registered before the implementation of the DHS Electronic Medical Records system on November 22, 2024, are required to renew their registration to access the full benefits of the digital platform. Professor Jibrin reaffirmed the hospital's commitment to adopting innovative digital solutions that strengthen healthcare delivery and position ATBUTH as a leading centre of excellence in healthcare and digital innovation.
The unveiling ceremony was attended by representatives of the Transmission Company of Nigeria, the Central Bank of Nigeria, and the Nigerian Midstream and Downstream Petroleum Regulatory Authority, among others. The management commended the development team and all stakeholders involved in the initiative, urging amenity and retainership partners to embrace the platform. The introduction of the DHS Mobile App and SmartQueue System aligns with ATBUTH's vision of leveraging technology to improve healthcare accessibility, efficiency, accountability, and the overall patient experience. While the mobile application is expected to significantly reduce waiting time by enabling electronic appointment booking and payments, the hospital noted that queues at clinics may still persist temporarily as the system is gradually integrated into routine operations.
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