Reported by: Agande Richard Aondofa | Edited by: Henry Owen | Stone Reporters News
A Lagos State High Court has ordered MultiChoice Nigeria Limited, operators of DStv and GOtv, to pay ₦5 million as general damages to a subscriber following what the court described as the wrongful and willful disconnection of his cable television service.
The case, numbered LD/ADR/2297/2019, was instituted in 2019 by Ben Onuora, the Obi of Okwudor in Imo State, who initially sought ₦20 million in compensation for the disruption and inconvenience caused by the service provider’s actions.
Delivering judgment, the court ruled that MultiChoice acted in bad faith and failed to uphold its obligation to provide continuous service to a fully subscribed customer. The court further held that such conduct was unjustifiable and contrary to consumer protection principles.
Legal experts say the decision reinforces the growing judicial stance on consumer rights protection in Nigeria, particularly in cases involving telecommunications and pay-TV services, where subscribers have repeatedly raised concerns over poor service delivery and arbitrary disconnections.
MultiChoice Nigeria has not yet released an official response at the time of filing this report.
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